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My paysafecard (Poland, Cyprus, Czech Republic, Slovakia, Slovenia, Austria, Belgium, Italy, the Netherlands, Portugal) If refund takes longer, contact KakaoPay for more detailed information. This can sometimes take up to 10 business days. Refunds appear in your Google Pay account. Occasionally this can take up to 3 business days. Refunds appear in your Google Play account. Occasionally this can take up to 3 business days. Google Play balance (gift card or credit balance) If it takes longer, contact your carrier to check the status. Processing time can be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. Mobile carrier billing (postpaid / contract) Processing time can be affected by your carrier and sometimes takes longer. Mobile carrier billing (prepaid / pay-as-you-go) Refunds are applied to your Google Play Credit balance. Refunds should appear on the user's e-Wallet account. Refunds should appear in the user's account. Contact the bank to recover funds.ĪirPay, TrueMoney Wallet, Linepay (Thailand only) If your credit card is no longer active, refunds will go to the bank that issued your card. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. If your refund is approved, the e-book or audiobook may be removed from your library and you may not be able to read or listen to it.
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Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly. For individual songs and albumsĭepending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Note: For subscriptions to Pandora, Spotify, or other music streaming subscriptions, see the apps, games, and in-app purchases section above. You will still have access to the subscription until the end of the period you have paid for. If you don’t want to subscribe any more, cancel your subscription. Once your subscription starts you can’t get a refund for any payments you’ve already made. If you would still like a refund or you are requesting the refund for another reason, see the info below. If your music won't play try to fix music playback issues. Option 2: Ask for a refund on the Google Assistant
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You’ll usually get this within 15 minutes but it can take up to 4 business days.įor hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information.